Jira Service Management

{"xsrfToken":"bb3308046e675de720cd0ca79f042332d325fb91_lout","branding":{"id":"1","key":"quer","name":"Querix Products and Services","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1b43576d-7cdd-4b02-b228-1fbd54db440b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjgzMWMyOC1hZjZhLTRkY2YtOTIxMC05NjVjNGQxZDg1NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiNDM1NzZkLTdjZGQtNGIwMi1iMjI4LTFmYmQ1NGRiNDQwYiI6WyJyZWFkIl19LCJleHAiOjE3NDI3MTQ1MDEsIm5iZiI6MTc0MjcxMzkwMX0.abXErfwGozx352jQ4UNJqFBYW7VorabWzRGCu_Byby0&client=1b831c28-af6a-4dcf-9210-965c4d1d8577&mode=fit","logoId":"1b43576d-7cdd-4b02-b228-1fbd54db440b","isLogoAvailable":true,"helpCenterTitle":"Welcome to Querix Help Desk","sharedPortalName":"Querix Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to Querix Help Desk","sharedPortalName":"Querix Help Desk","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0397da","helpCenterTitleColor":"#34474f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/55c8de19-e51a-4416-8999-fe43df246522/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjgzMWMyOC1hZjZhLTRkY2YtOTIxMC05NjVjNGQxZDg1NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1YzhkZTE5LWU1MWEtNDQxNi04OTk5LWZlNDNkZjI0NjUyMiI6WyJyZWFkIl19LCJleHAiOjE3NDI3MTQ1MDEsIm5iZiI6MTc0MjcxMzkwMX0.236hrAziu39m4Ou4wcC7mCMZRUxbYxtpt_tCeZKw8uY&client=1b831c28-af6a-4dcf-9210-965c4d1d8577&height=300&mode=fit","bannerMediaApiFileId":"55c8de19-e51a-4416-8999-fe43df246522","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"quer","projectId":10001,"serviceDeskId":1,"name":"Querix Products and Services","description":"<a href=\"https://querix.atlassian.net/wiki/spaces/QKB\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ</a> <a href=\"https://querix.com/products/lycia/tutorials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Lycia online docs & videos</a> <a href=\"https://querix.com/go/beginner/index.htm\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Lycia for beginners</a>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"38","name":"Ask us anything","descriptionHtml":"","callToAction":"Ask us anything","introHtml":"General inquiries","icon":10551,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[7],"key":""},{"id":"47","name":"Issues with your current license","descriptionHtml":"Get help with a deactivated license, license activation, and other licensing issues","callToAction":"Issues with your current license","introHtml":"Get help with a deactivated license, license activation, and other licensing issues","icon":10555,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[5],"key":""},{"id":"48","name":"Renew a license","descriptionHtml":"","callToAction":"Renew a license","introHtml":"Renew or add more seats to your current license","icon":10544,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[5],"key":""},{"id":"43","name":"Report an issue or a bug","descriptionHtml":"<a href=\"https://querix.atlassian.net/servicedesk/customer/kb/view/138674183\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tips for effective troubleshooting</a>","callToAction":"Report an issue or a bug","introHtml":"If you need assistance or you have found a bug, we will get you the help you need","icon":10546,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[3],"key":""},{"id":"41","name":"Request a demo","descriptionHtml":"","callToAction":"Request a demo","introHtml":"We look forward to demonstrating our products in action. Submit a request, and we will arrange a demo session","icon":10541,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"44","name":"Request a quote or purchase a commercial license","descriptionHtml":"Request a quote, purchase a new license, renew and add more seats to your existing license","callToAction":"Request a quote or purchase a commercial license","introHtml":"Request a quote or purchase a new license","icon":10552,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[5],"key":""},{"id":"49","name":"Request a trial license for KandooERP on Lycia","descriptionHtml":"Request an evaluation license with full developer, compiler, debugger and runtime features","callToAction":"Request a trial license for KandooERP on Lycia","introHtml":"For the members of Maia Associates. For more details, visit <a href=\"https://www.kandooerp.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.kandooerp.org</a>","icon":10545,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"45","name":"Request a trial license for Lycia","descriptionHtml":"Request an evaluation license with full developer, compiler, debugger and runtime features","callToAction":"Request a trial license for Lycia","introHtml":"Request an evaluation license with full developer, compiler, debugger and runtime features","icon":10545,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"42","name":"Submit a product suggestion","descriptionHtml":"","callToAction":"Submit a product suggestion","introHtml":"We welcome your feedback on our products and would love to hear what is on your mind","icon":10550,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[8],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10465,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[],"key":""},{"id":"12","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10440,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Purchasing & licensing"},{"id":3,"name":"Technical issues & bugs"},{"id":8,"name":"Product suggestions"},{"id":4,"name":"Demo & training"},{"id":7,"name":"Other inquiries"}],"orderMapping":{"2":[1],"3":[43],"4":[41],"5":[45,49,44,48,47],"8":[42],"7":[38],"1":[1,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1b387d26-2084-30b9-963a-54813d725076","appLinkName":"System Confluence","appLinkUrl":"https://querix.atlassian.net/wiki","spaceKey":"QKB","spaceName":"querix","spaceUrl":"https://querix.atlassian.net/wiki/spaces/QKB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://querix.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjgzMWMyOC1hZjZhLTRkY2YtOTIxMC05NjVjNGQxZDg1NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI3MTUxMDEsIm5iZiI6MTc0MjcxMzkwMX0.okcThW5RstCFPaXBs2IkSW5gO2UKZnodaKCdZXGgJxY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"1b831c28-af6a-4dcf-9210-965c4d1d8577","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":44,"projectId":10001,"form":{"name":"Request a quote or purchase a commercial license","descriptionHtml":"Request a quote, purchase a new license, renew and add more seats to your existing license","callToAction":"Request a quote or purchase a commercial license","intro":"Request a quote or purchase a new license","instructions":"Request a quote, purchase a new license, renew and add more seats to your existing license","icon":10552,"iconUrl":"https://querix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10125","fieldConfigId":"10233","label":"What is your company name?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10112","fieldConfigId":"10220","label":"Which product is this for?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10132","label":"Lycia","selected":true,"children":[]},{"value":"10134","label":"Liberatii","selected":false,"children":[]},{"value":"10135","label":"Hydra","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Outline your request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":["Renew a license"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"How many development and runtime seats do you need?","description":"Please indicate if you are a reseller","descriptionHtml":"Please indicate if you are a reseller","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/44","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/44","calendarParams":{"firstDay":0,"date":"2025-03-23T07:11:41+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1b387d26-2084-30b9-963a-54813d725076","appLinkName":"System Confluence","appLinkUrl":"https://querix.atlassian.net/wiki","spaceKey":"QKB","spaceName":"querix","spaceUrl":"https://querix.atlassian.net/wiki/spaces/QKB","isServer":false},"labels":["license_lycia"],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://querix.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjgzMWMyOC1hZjZhLTRkY2YtOTIxMC05NjVjNGQxZDg1NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI3MTUxMDEsIm5iZiI6MTc0MjcxMzkwMX0.okcThW5RstCFPaXBs2IkSW5gO2UKZnodaKCdZXGgJxY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"1b831c28-af6a-4dcf-9210-965c4d1d8577","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}