In the case you found a bug in Lycia or need technical assistance, it would be a great help for our support team if you gather as much information as possible about the issue. This would allow for its faster reproducing and resolving.
- Lycia version
- Operating system & Database
- Java version, C/C++ runtime version (on demand)
- Lycia configuration files (e.g. inet.env, environ.bat, lycia.cfg, env.properties, lyciastudio.ini), which would help the Querix support team recreate your configuration
- Relevant log files (e.g. LyciaStudio logs, application logs, application server logs, LFD logs)
- Issue description (steps to reproduce, expected result, observed result, test program)
Below, you will find the instructions on how to obtain all the mentioned information.
Anchor lycia_version lycia_version
Lycia Version
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Execute the following command in Lycia Command Line: gfgl -V
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Run the following commands in the command prompt:
Windowssysteminfo > sysDesc.txt
Linuxuname -a > sysDesc.txtcat /etc/*elease >> sysDesc.txtlocale >> clientLoc.txtsudo lshw > sysDesc2.txt
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On Windows, run the following command in the command prompt: java -version > javaVer.txt
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Windows without MinGW
- In Microsoft Visual Studio, open the About dialog.
- Click Copy Info.
- Send the copied information to the Querix support team.
Windows, Linux with MinGW
Run the following commands in the command prompt:gcc --version > gccDesc.txtg++ --version > g++Desc.txtld --version > ldDesc.txtldd --version > lddDesc.txt
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If any of the configuration files contains sensitive information (e.g. usernames or passwords), make sure to mask it before sending the files to the Querix Service Desk |
Here is the list of Lycia configuration files that might come in handy:
inet.envAnchor inet inet
Windows: C:\ProgramData\Querix\Lycia\etc\
Linux: /opt/Querix/Lycia/etc- environ.bat
Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\bin\
Linux: . environ - env.properties
Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\etc\
Linux: /opt/Querix/Lycia/lyciastudio/etc/ - lycia.cfg
Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\etc\
Linux: /opt/Querix/Lycia/etc - lyciastudio.ini
Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\LyciaStudio\
Linux: /opt/Querix/Lycia/lyciastudio/
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Find more information about Lycia configuration files in Lycia Online Tutorials |
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If any of the log files contains sensitive information (e.g. usernames or passwords), make sure to mask it before sending the files to the Querix Service Desk |
- Open the inet.env Lycia configuration file and set QXDEBUG to its full value to get the most detailed logs:
QXDEBUG=UuBbSsEedPptLlCcmGOzAzKzQv - Locate the log files and send them to the Querix support team:
- Application logs are stored in the folder specified in listener.xml, which, by default, is
Windows: C:\ProgramData\Querix\Lycia\logs
Linux: /opt/Querix/Lycia/logs - Application server logs are stored in the Jetty configuration folder:
Windows: C:\ProgramData\Querix\Lycia\jetty\logs
Linux: /opt/Querix/jetty/logs - LyciaStudio logs are stored in your workspace .metadata which, by default, is
Windows: C:\Users\<user>\workspace\.metadata\.log
Linux: /home/<user>/workspace/.metadata/.log
- Application logs are stored in the folder specified in listener.xml, which, by default, is
To get Lycia Form Designer logs, add the following properties to lyciastudio.ini after -vmargs:
-Dcom.querix.fgl.forms.designer.renderer=cef
-Dcom.querix.fgl.forms.designer.render.arg.log-file=c:/temp/ceftmp.log
-Dcom.querix.fgl.forms.designer.render.arg.log-severity=verbose
-Dcom.querix.fgl.forms.designer.jslog=C:/temp/fd_scripts.js
Additional logs can be found here:
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Database information that may be requested by the Querix support team includes the following:
- database driver (ODBC driver and version)
- database driver environment
- database locales and code pages on the server side
Database driver
To retrieve information about your database driver, follow the instructions below.
Run the following commands in the command prompt:
C:\Program Files\IBM Informix Client SDK\bin>esql.exe -version > ifxVer.txtdbaccess -V >> ifxVer.txt- Open the ODBC Data Source Administrator, and then double-click the data source name. The About IBM Informix ODBC tab will open containing the required information.
Run the following commands in the command prompt:
/etc/odbcinst.ini. /$INFORMIXDIR/bin/check_version csdk >> ifxVer.txtdbaccess -V >> ifxVer.txt
Database driver environment
Use the following records in the registry to get information about your Database driver environemnt:
HKEY_LOCAL_MACHINE\SOFTWARE\Informix\Environment
HKEY_LOCAL_MACHINE\SOFTWARE\Informix\ONLINE\<db_driver_name>\Environment
Run the following command in the command prompt:env >> lnxdrvenv.txt
Database locales and code pages
To retrieve the database locales and code pages on the server side:
- Run dbaccess
- Select a database
- Go to Database → Info → NIs