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In the case you found a bug in Lycia or need technical assistance, it would be a great help for our support team if you gather as much information as possible about the issue. This would allow for its faster reproducing and resolving.

Below, you will find the instructions on how to obtain all the mentioned information.


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lycia_version
lycia_version
Lycia Version

Execute the following command in Lycia Command Line: gfgl -V


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os
os
Operating System Info

Run the following commands in the command prompt:

Windows
systeminfo > sysDesc.txt

Linux
uname -a > sysDesc.txt
cat /etc/*elease >> sysDesc.txt
locale >> clientLoc.txt
sudo lshw > sysDesc2.txt


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java
java
Java Version

On Windows, run the following command in the command prompt:Execute this command in a command line: java -version > javaVer.txt


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c++
c++
C/C++ Runtime Version

On Image Removed

Windows without MinGW

Step 1

Open
  1. In Microsoft Visual Studio, open the About dialog
in Microsoft Visual Studio
  1. .

Step 2

Press the
  1. Click Copy Info
button
  1. .

Step 3

Paste this information into a text file, then include this file to the issue report.

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On Image Removed and Image Removed with MinGW

  1. Send the copied information to the Querix support team.

Windows, Linux with MinGW

Run the following commands in the command prompt:
gcc --version > gccDesc.txt
g++ --version > g++Desc.txt
ld --version > ldDesc.txt
ldd --version > lddDesc.

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txt


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config
config
Configuration

files

Files

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Configuration files are needed so that Querix support team could configure the system in the proper way.

Copy these files and include them into the issue report:

inet.env is a Lycia configuration file that contains environment variables used at runtime when running applications via LyciaDesktop and LyciaWeb.


Note

If any of the configuration files contain sensitive information (e.g. usernames or passwords), make sure to mask it before sending the files to the Querix Service Desk

Here is the list of Lycia configuration files that might come in handy:

  • Anchor
    inet
    inet
    inet.env

    Windows: C:\ProgramData\Querix\Lycia\etc\
    Linux: /opt/Querix/Lycia/etc

environ.bat is a Lycia configuration file that contains environment variables used when working with Lycia Command Line (NT).

environ.bat exists only in Image Removed.

In Linux Image Removed, this function is performed by environ:

. environ

env.properties is a Lycia configuration file that contains environment variables used at program compilation in LyciaStudio.

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    environ
    environ
    environ.bat

    Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\bin\
    Linux: . environ
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    envproperties
    envproperties
    env.properties

    Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\etc\
    Linux: /opt/Querix/Lycia/lyciastudio/etc/
  • Anchor
    lyciacfg
    lyciacfg
    lycia.cfg
is a general Lycia configuration file that contains default modules and paths, code generators and database drivers, message file settings, logging channels configurations, etc.:C

  • Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\etc\
    Linux: /opt/Querix/Lycia/etc
  • Anchor
    lyciastudioini
    lyciastudioini
    lyciastudio.ini
is a Lycia configuration file that includes a number of basic LyciaStudio configurations:

  • Windows: C:\Program Files\Querix\Lycia 3 Development Suite 7.1\Lycia\LyciaStudio\
    Linux: /opt/Querix/Lycia/lyciastudio/

If any configuration files contain secret company information - like user names or passwords - you can hide it by masking the corresponding values of environment variables.

But do not delete the environment variables themselves - we need to know that they were set correctly.

Logs

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Logs are needed to get the detailed information about the application behavior.

Set
Info

Find more information about Lycia configuration files in Lycia Online Tutorials



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logs
logs
Log Files


Note

If any of the log files contain sensitive information (e.g. usernames or passwords), make sure to mask it before sending the files to the Querix Service Desk

  1. Open the inet.env Lycia configuration file and set QXDEBUG to its full value
in order
  1. to get the most detailed logs:
Find and copy
  1.  QXDEBUG=UuBbSsEedPptLlCcmGOzAzKzQv

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  1. Locate the log files and
then include
  1. send them
into the issue report:
  • application logs,
  • AppServer logs,
  • LyciaStudio logs, and
  • LFD logs.

Application logs are logs initialized at the moment of application launch and are created every time you run the application:

Application log files are located
  1. to the Querix support team:
    • Application logs are stored in the folder specified in listener.xml
. By
    • , which, by default,
it
    • is
      Windows:
CAppServer log files are located
    •  C:\ProgramData\Querix\Lycia\logs
      Linux: /opt/Querix/Lycia/logs

These logs can also include the information about additionally created dump files:

dump file *.dmp -attach dump file

AppServer logs are log files that log the operation of the application server (currently, Jetty).

    • Application server logs are stored in the Jetty configuration folder:
C
    • Windows: C:\ProgramData\Querix\Lycia\jetty\logs
      Linux: /opt/Querix/jetty/logs
    • LyciaStudio logs are
log files that log the operation of LyciaStudio.LyciaStudio logs are located
    • stored in your workspace .metadata
. By
    • which, by default,
it
    • is
      Windows:
C
    •  C:\Users\<user>\workspace\.metadata\.log
      Linux: /home/<user>/workspace/.metadata/.log

Lycia Form Designer logs are log files that log the operation of Lycia Form Designer.

To get Lycia Form Designer logs, you must add these the following properties to lyciastudio.ini after -vmargs:

-Dcom.querix.fgl.forms.designer.renderer=cef
-Dcom.querix.fgl.forms.designer.render.arg.log-file=c:/temp/ceftmp.log
-Dcom.querix.fgl.forms.designer.render.arg.log-severity=verbose
-Dcom.querix.fgl.forms.designer.jslog=C:/temp/fd_scripts.js

Additional logs can be found here:

%HOMEPATH%\Lycia<num>.log
$HOME/Lycia<num>.log

If any log files contain secret company information - like user names or passwords - you can hide it by masking the corresponding values.

But do not delete the log itself - we need to know what it said beside your secret information.

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database
database
Database information

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Database information

is needed so that

that may be requested by the Querix support

team could use the same database as the one that has encountered the issue.Check out this information, copy the files and make the necessary screenshots, then include them into the issue report

team includes the following:

  • database driver (ODBC driver and version)
,
  • database driver environment
, and
  • database locales and code pages on the server side
.


Database driver

(ODBC driver and version)

To

learn the db driver (ODBC driver and version) on Windows Image Removed:

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retrieve information about your database driver, follow the instructions below.

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  1. Run the following commands in the command prompt:
    C:\Program Files\IBM Informix Client SDK\bin>esql.exe -version > ifxVer.txt

    dbaccess -V >> ifxVer.txt

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  1. Open the ODBC Data Source Administrator, and then double-click the data source name
to open the
  1. . The About IBM Informix ODBC tab
:

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Copy the information or make a screenshot.

To learn the db driver (ODBC driver and version) on Unix/Linux Image Removed
  1. will open containing the required information.

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Run the following commands in the command prompt:
/etc/odbcinst.ini

. /$INFORMIXDIR/bin/check_version csdk >> ifxVer.txt

 dbaccess

dbaccess -V >> ifxVer.txt


Database driver environment

To learn the db driver environment on Windows Image Removed, you must get values of the registry branch

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Use the following records in the registry to get information about your Database driver environment:
HKEY_LOCAL_MACHINE\SOFTWARE\Informix\Environment
HKEY_LOCAL_MACHINE\SOFTWARE\Informix\ONLINE\<db_driver_name>\Environment

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To learn the db driver environment on Unix/Linux Image Removed, perform this command

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Run the following command in the command prompt:
env >> lnxdrvenv.txt


Database locales and code pages

on the server side

To

learn

retrieve the database locales and code pages on the server side

, you must

:

Step 1

Run
  1. Run dbaccess
.

Step 2

  1. Select
the necessary
  1. a database
.

Step 3

Go to Database Info Nls.

Step 4

Copy the information or make a screenshot.
  1. Go to Database → Info → NIs