In the case you found a bug in Lycia or need technical assistance, it would be a great help for our support team if you gather as much information as possible about the issue. This would allow for its faster reproducing and resolving.
- Lycia version
- Operating system & Database
- Java version, C/C++ runtime version (on demand)
- Relevant log files (e.g. LyciaStudio logs, application logs, application server logs, LFD logs)
- Relevant Lycia configuration files (e.g. inet.env, environ.bat, lycia.cfg, env.properties, lyciastudio.ini)
- Issue description (steps to reproduce, expected result, observed result, test program)
Lycia Version
Execute the following command in Lycia Command Line: gfgl -V
Operating System Info
Run the following commands in command prompt:
Windowssysteminfo > sysDesc.txt
Linuxuname -a > sysDesc.txtcat /etc/*elease >> sysDesc.txtlocale >> clientLoc.txtsudo lshw > sysDesc2.txt
Java Version
On Windows, run the following command in command prompt:Execute this command in a command line: java -version > javaVer.txt
C/C++ Runtime Version
On 
without MinGW
Step 1 | Open the About dialog in Microsoft Visual Studio. |
Step 2 | Press the Copy Info button. |
Step 3 | Paste this information into a text file, then include this file to the issue report. |
On and 
with MinGW
gcc --version > gccDesc.txt
g++ --version > g++Desc.txt
ld --version > ldDesc.txt
ldd --version > lddDesc.t
Configuration files
Configuration files are needed so that Querix support team could configure the system in the proper way.
Copy these files and include them into the issue report:
inet.env is a Lycia configuration file that contains environment variables used at runtime when running applications via LyciaDesktop and LyciaWeb.
environ.bat is a Lycia configuration file that contains environment variables used when working with Lycia Command Line (NT).
environ.bat exists only in .
In Linux , this function is performed by environ:
. environ
env.properties is a Lycia configuration file that contains environment variables used at program compilation in LyciaStudio.
lycia.cfg is a general Lycia configuration file that contains default modules and paths, code generators and database drivers, message file settings, logging channels configurations, etc.:
lyciastudio.ini is a Lycia configuration file that includes a number of basic LyciaStudio configurations:
If any configuration files contain secret company information - like user names or passwords - you can hide it by masking the corresponding values of environment variables.
But do not delete the environment variables themselves - we need to know that they were set correctly.
Logs
Logs are needed to get the detailed information about the application behavior.
Set QXDEBUG to its full value in order to get the most detailed logs:
QXDEBUG=UuBbSsEedPptLlCcmGOzAzKzQv
Find and copy log files and then include them into the issue report:
- application logs,
- AppServer logs,
- LyciaStudio logs, and
- LFD logs.
Application logs are logs initialized at the moment of application launch and are created every time you run the application:
Application log files are located in the folder specified in listener.xml. By default, it is:
These logs can also include the information about additionally created dump files:
dump file *.dmp -attach dump file
AppServer logs are log files that log the operation of the application server (currently, Jetty).
AppServer log files are located in the Jetty configuration folder:
LyciaStudio logs are log files that log the operation of LyciaStudio.
LyciaStudio logs are located in your workspace .metadata. By default, it is:
Lycia Form Designer logs are log files that log the operation of Lycia Form Designer.
To get Lycia Form Designer logs, you must add these properties to lyciastudio.ini after -vmargs:
-Dcom.querix.fgl.forms.designer.renderer=cef
-Dcom.querix.fgl.forms.designer.render.arg.log-file=c:/temp/ceftmp.log
-Dcom.querix.fgl.forms.designer.render.arg.log-severity=verbose
-Dcom.querix.fgl.forms.designer.jslog=C:/temp/fd_scripts.js
Additional logs can be found here:
If any log files contain secret company information - like user names or passwords - you can hide it by masking the corresponding values.
But do not delete the log itself - we need to know what it said beside your secret information.
Database information
Database information is needed so that Querix support team could use the same database as the one that has encountered the issue.
Check out this information, copy the files and make the necessary screenshots, then include them into the issue report:
- database driver (ODBC driver and version),
- database driver environment, and
- database locales and code pages on the server side.
Database driver (ODBC driver and version)
To learn the db driver (ODBC driver and version) on Windows :
1 | C:\Program Files\IBM Informix Client SDK\bin>esql.exe -version > ifxVer.txt dbaccess -V >> ifxVer.txt |
2 | Open the ODBC Data Source Administrator, and then double-click the data source name to open the About IBM Informix ODBC tab:
|
3 | Copy the information or make a screenshot. |
To learn the db driver (ODBC driver and version) on Unix/Linux :
/etc/odbcinst.ini
. /$INFORMIXDIR/bin/check_version csdk >> ifxVer.txt
dbaccess -V >> ifxVer.txt
Database driver environment
To learn the db driver environment on Windows , you must get values of the registry branch:
HKEY_LOCAL_MACHINE\SOFTWARE\Informix\Environment
HKEY_LOCAL_MACHINE\SOFTWARE\Informix\ONLINE\<db_driver_name>\Environment
To learn the db driver environment on Unix/Linux , perform this command:
env >> lnxdrvenv.txt
Database locales and code pages on the server side
To learn the database locales and code pages on the server side, you must:
Step 1 | Run dbaccess. |
Step 2 | Select the necessary database. |
Step 3 | Go to Database → Info → Nls. |
Step 4 | Copy the information or make a screenshot. |
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